Welcome, Salon Owner

Customer Service


***NOTICE*** Estimated delivery time is ONLY an estimate. We cannot guarantee delivery time. Once it leaves our facility, delivery is out of our hands, and the responsibility of FedEx or UPS. We cannot guarantee a pickup time from our facility. Every item that leaves our facility has insurance, and in order to file a damage claim (if damaged upon arrival) you only have a 24 hour window to file the claim or it will be denied. If we are not notified by you, the customer, within 24 hours we cannot file a damage claim and cannot be held liable for damages.

 


Shipping & Delivery


Our preferred carrier is FedEx. All shipping charges are prepaid and added to the invoice. We do not ship C.O.D. For certain heavy items we use  Freight carriers. The  Freight shipping charges, where applicable, are added to your invoice. Orders that must ship by freight take five to seven business days. Shipping for items via freight will have an additional charge. Delivery is available to physical addresses in the lower 48 states. (Sorry, no P.O. Boxes or freight forwarders.) Transit time is 5-7 business days once your order has been processed. Extra charges may apply for delivery after business hours or on a weekend. Expedited shipping is not available on freight orders.

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Privacy & Security


At Pretty-Salon USA.com your privacy is a priority. Shopping on-line has changed our lives. At Pretty-Salon USA.com your trust and satisfaction is of the utmost importance. We seek to provide you products, services, and offers of value. We use information from our interactions with you and other customers, and from other parties, to help us achieve that goal.

Because we recognize and respect your privacy, we have instituted policies intended to ensure that your personal information is handled in a safe, secure, and responsible manner.

How do we use your information?
The information we collect is used:

  • to complete your purchase transactions;
  • to provide the services you request;
  • to contact you about the status of your orders;
  • to improve the content and layout of our Web site, our merchandise selections, customer service, and overall customer shopping experience;
  • to notify you about updates to our Web site or for marketing purposes
  • to identify your product and service preferences, so that you can be informed of new or additional products, services, and promotions that might be of interest to you.

When you supply us with personal information on-line to request a catalog or order a product, the information you provide will be added to our customer file. You may receive occasional mailings with information on new products and services, discounts, special promotions or upcoming events that might be of interest to you. If you do not wish to receive such e-mail in the future, please send us an e-mail requesting to be taken off the list.

We protect against unauthorized disclosures by limiting access only to those of our employees who need the information to do their jobs. We also inform employees about their responsibility to protect our customers' privacy and give them clear guidelines for adhering to our own business ethics standards and confidentiality policies.

We limit the information we provide to outside companies to only the information we believe is appropriate to enable them to carry out their responsibilities under our contracts or to offer you products and services we think might be of interest to you. We require that the information provided be used only for the specifically authorized purpose and that its confidentiality be maintained.

 

What are cookies?


Most Internet sites, including ours, collect data about visitors through the use of "cookies". Cookies are small software programs that help sites recognize repeat visitors by assigning a random number to each desktop for tracking content preferences and traffic patterns. We use cookies to connect your computer with the information we store for you at a separate location. Some examples of this information include your account preferences, items added to your shopping cart, user specific information on pages accessed and previous visits to our site. We do not use cookies to store any of your personal or financial information on your computer.

 

How can you update your information?


You can contact us to update or correct your personal information at [email protected] or check your transaction information or the status of your orders at [email protected] We will evaluate each request and reply in an appropriate manner and form of communication that ensures the security of the information you have requested.

 

Further Information


We suggest that you review this Privacy Policy statement periodically as we may update it from time to time. This policy was last revised on June 22, 2009. When considering any change, your privacy will remain a priority. If you would like further information, or have any questions please email us at [email protected]

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Returns & Cancellations


Cancellations


Cancellations must be made prior to 1:00 pm EST of the day your shipment will be going out as to avoid having fees incurred. Your order will be shipped out SAME business day if ordered prior to 12:00 pm, if after 12:00 pm, your order will ship out NEXT business day. Absolutely NO returns, exchanges, or cancellations will be accepted on customized/special ordered merchandises or non-stock merchandises. Any changes or cancellations will be allowed, provided that the order has not been put into production. If the order has begun production or happens to be en-route to your delivery destination at the time of cancellation, the customer will be held responsible for partial, if not all, costs & fees incurred. Pretty Salon USA, Inc. reserves the right to refuse or cancel any orders placed on incorrectly priced products and incorrectly calculated shipping costs. Please allow 2-4 business days for the credit to appear on the account.

 

If Shipment is Damaged


Notify the deliveryman of the damage and have him note the extent of visible damage & the probable concealed damage onto the shipping bill. Contact the Delivery Company and inform them of the damage, to inform them of your interest in filling a damage claim, and request that the transport company inspects the merchandise. Make sure you file a claim for damages. (In most cases, you may receive a cash adjustment for costs, arrange for the transport company to cover repair costs, and/or merchandise reimbursement.) Keep ALL original packaging materials, as this will be needed until your claim is settled, or for the return of your order. All damage claims must be addressed to the transport company. Pretty-Salon USA. is not responsible for damages incurred during transport to delivery destination. Damage claims pertaining to causes other than shipping will be reviewed and authorized for reimbursement at the discretion of our Claims Department. If merchandise is defective, notify Pretty-Salon USA, Inc. within 24 hours and retain ALL original materials, accessories, and packaging. Customer service representatives will instruct you on the additional steps that need to be taken. Failure to retain ALL original materials, accessories, and packaging may encounter delays and refusal of damage claim.

 

How to Return an Order


Contact your Pretty-Salon USA, Inc. service representative and inform them of your request to return an order. Once your claim has been established, you will be given an Authorization Approval number. Confirm shipping arrangements with your service representative, and re-package merchandise as it was upon delivery. We recommend that insurance is purchased on all return items for Pretty-Salon USA, Inc. is not responsible for damages occurred during return transit. After shipping charges have been deducted, along with any additional return/re-stocking fees, you will receive your payment/refund. Proper reimbursement, credit, or exchange will only be allowed on authorized returns. Please allow 10-14 business days for your refund to process upon receipt of your return.

 

Returns


There will be a 25% restocking fee on all items approved for return. We will accept merchandise for return only within 21 working days of receipt, provided that the merchandise is in original condition, the customer has retained all original materials, accessories, and packaging. Fees may be increased if shipments are returned to us damaged or without original box. Pretty-Salon USA, Inc. will NOT accept any return on Shampoo Units that have already been installed or connected for plumbing. Customers must receive an Authorization Approval number prior to a return. All returns are subject to inspection before approval for a refund. Absolutely NO returns, exchanges, or cancellations will be accepted on customized/special ordered merchandise or non-stock merchandise. Any attempts for a return past the 5-day window will remain at the discretion of Pretty-Salon USA, Inc. Shipping charges are non-refundable and the customer will absorb all applicable fees. The customer is responsible for providing proper packaging and may be held responsible for any additional shipping fees (i.e. call tags, shipping insurance and repackaging). Any merchandise received not in accordance with the above stated policy will be denied return delivery acceptance. All returns will be carefully reviewed and authorized at the discretion of Pretty-Salon USA, Inc. Please call our representatives for and RMA number before returning an item. Any item returned without RMA will delay the return process severely.

If you have any questions about our Return Policy, please contact us at 1-877-458-1880

This warranty does not cover consequential damages (the cost of repairing or replacing other property which was damaged when the equipment does not work properly). This warranty does not cover transportation to and from the dealer or manufacturer to get warranty service, loss of time, loss of use, loss of pay, towing charges, bus fare, car or truck rentals, or other incidental damages.

C.O.D.

No C.O.D. service is available. All merchandise has to be prepaid before shipment is made.

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Ordering


After your order has been sent to Pretty-Salon USA, Inc., you will receive an email: Order Confirmation email - this email will be sent to you within 1 business day of submitting your order. It is a confirmation that your order has been received in our order processing system. Included with this email will be an invoice. This is confirmation that your order has been accepted and processed (or refused) by Pretty-Salon USA, Inc.

We can also accept orders by email: [email protected] or by Fax: 770-300-0191. You may want to give us your credit card information on the phone at 770-300-0190. We do NOT recommend to send credit card information via fax or email.

 

Cancelling or Changing your Order


If you want to cancel your order, you must do so before it enters the shipping process. Otherwise, there will be a $65 fee implemented by FedEx IF the order isn’t already en-route to the destination.

If the item you want to cancel or change has already entered the manufacturing process but not the shipping process, you can still cancel your order by sending us an email at [email protected], you will be charged a stocking fee at our discretion. Cancellation is not allowed after the items have been shipped.

If the item you want to cancel or change has already entered the shipping process you may return the item. Check our Returns Policy for more information.

All undeliverable address packages that return to us are subject to a restocking fee at our discretion which shall not exceed the purchase price of the undeliverable goods. In the event Purchaser refuses to accept goods ordered, it will be liable for cancellation charges. Refused orders are subject to a restocking fee at our discretion plus any storage and freight charges incurred for non-acceptance of shipment.

NOTICE: By buying on prettysalonusa.com you agree to accept the Manufacturer's Conditions of Sale when applicable.

 

Important Ordering Information


Due to your PC settings, actual colors may slightly differ from samples shown.The colors of woods may suffer slightly changes when exposed to light, therefore it is difficult to have the same color shade overtime. Both woods and varnishes could not be guaranteed identical overtime, as they may differ according to different supplies.

Some product parts, like armrests or other structural elements, are manufactured in solid wood while general furniture is finished in plywood. Therefore, even if the material and the color are the same, it will be impossible to have identical color shades and visual effect.Some of our bases, armrests and structural elements are made with molds. Possible surface imperfections, due to the porosity of the material, have not to be complained. The height of the chairs is always indicative, since it depends on the selected base.

Dimensions of products are indicative and taken from manufacturer literature. Refer to dimensions in centimeters for real dimensions. Slight differences from dimensions shown may occur and have not to be complained. The manufacturers reserve the right to improve or change the products without notice, so slight differences from pictures shown have not to be complained.

Orders for special products cannot be canceled or changed.

Both PrettySalonUSA.com and the manufacturers are not responsible for the non-execution, irregularity or delayed deliveries affected by any cause of forces of nature as well as in the event of modifications required by the purchaser. The terms of delivery are not binding and contingent to the availability and production capacity of the factory at the time of the commission. In any case, the purchaser will no be entitled to damages of any kind.

The goods remain property of the Seller until payment is fully made.

 

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